Lidl customers' actions are frequently challenging for employees, as demonstrated by remarks like, "Is this decent of you?"
In a humorous and educational TikTok video, a Lidl employee, going by the username "familie_kublik," has called out certain customer behaviors that can cause frustration and inefficiency in the retail industry. The video, which has gained a following for its entertaining and informative content, aims to educate customers on proper shopping etiquette at discount stores and supermarkets.
The video features examples of customer misbehavior at Lidl and other stores, such as taking chilled products from the fridge, deciding against them, and placing them on unchilled shelves, or taking a pack from the non-food offers, opening it, taking out the clothing, putting the opened pack back, and taking a closed pack. Another example shows a customer taking a product from the back of a chilled shelf, with the employee indicating that all products in the row have the same expiration date, making the action unnecessary.
The video also demonstrates proper practices, such as laying drink cans down on the conveyor belt to prevent tipping, rather than standing them upright.
While the video does not provide specific details about common customer behaviors to avoid at Lidl or other discount stores, we can infer some general challenges based on common retail scenarios.
Common Customer Behaviors to Avoid
- Not Preparing for Checkout: Customers often fail to prepare their items for checkout efficiently, such as not having their items bagged or not having payment ready. This can slow down the checkout process.
- Not Following Store Rules: Ignoring store rules, such as not using reusable bags or not following the store's checkout procedures, can cause inconvenience for both employees and other customers.
- Not Being Respectful: Being rude or dismissive towards employees can create a stressful work environment.
- Not Managing Expectations: Some customers may have unrealistic expectations about product availability, pricing, or service, which can lead to dissatisfaction.
- Not Using Technology Correctly: Misusing self-service checkouts can lead to delays and frustration.
General Tips for Positive Customer Behavior
- Prepare for Checkout: Ensure items are bagged and ready for payment.
- Be Respectful: Treat employees with kindness and respect.
- Understand Store Policies: Familiarize yourself with store rules and procedures.
- Manage Expectations: Be aware of product availability and pricing before heading to the checkout.
- Use Technology Correctly: Follow instructions for self-service checkouts.
These behaviors can help create a more efficient and pleasant shopping experience for everyone involved. On your next shopping trip to Lidl, you'll know what to look out for to avoid annoying the employees.
Plenty of comments agree with the TikToker, stating "That's called common decency." Brazen customer behavior can lead to real food waste at Lidl, as employees might have to throw away chilled products if they don't know how long they have been out of the fridge. This behavior also creates more work for employees at Lidl and other stores.
Working in retail can involve stressful days, physical labor, and dealing with rude customers. The TikTok video is a call to accountability for customers to change their behavior and make the shopping experience better for everyone.
- To prevent unnecessary food waste at Lidl and show consideration for store employees, avoid taking chilled products from the fridge, deciding against them, and placing them on unchilled shelves.
- For a smoother home-and-garden shopping experience at Lidl and other stores, remember to prepare for checkout by bagging items and having payment ready to avoid slowing down the process.
