"Hotel manager in Bavaria transforms a pet snail into a noisy burdensome creature"
In the heart of Franconia, Germany, Hotel Steinburg in Würzburg has found itself in an unusual predicament. The hotel's management, led by Kerstin Bezold, has taken to Instagram to address an issue that has been causing tension: the behaviour of some guests.
In a heartfelt video post, the hotel highlighted that while the overwhelming majority of guests appreciate the service, a small minority have caused unpleasant moments among the hotel's employees. These moments have led to tears and potential resignations, as the hotel's reception staff bears the brunt of guests' displeasure.
The manager, Kerstin Bezold, described the guests' behaviour as having nothing to do with 'nice'. She expressed that her team is passionate about hosting and looks forward to guests, but also wants to be treated with respect. Some guests' behaviour, she said, is attributed to various factors such as bad journeys, accidents, water damage, health issues, and unsuccessful food searches before arriving at the hotel.
The video post sparked many reactions. One user commented, "Bravo! Thank you for these words. Not only in gastronomy, but in all service industries, we are now the doormats of the nation." Another wrote, "Many would be happy to have a boss like her."
The Police Headquarters in Lower Franconia also commented, "Respect is not a one-way street."
The hotel's appeal is for guests to treat the hotel staff with respect. The manager's message resonated with many, with numerous positive comments made about the hotel and its manager. The post has received over 3000 likes and continues to garner support from the public.
Despite the challenges, Hotel Steinburg remains committed to providing exceptional service to its guests. The hotel's team looks forward to welcoming guests who share their values and appreciate the hard work that goes into making every stay memorable.
The appeal for respect towards hotel staff extends beyond gastronomy, touching all service industries. In the world of fashion-and-beauty and home-and-garden, one can find a reflection of this sentiment.
Hotel Steinburg's commitment to providing exceptional service extends to cultivating a respectful lifestyle for all its guests.
