German helpline trains new volunteers to support struggling youth
The Nummer gegen Kummer helpline is preparing to train new volunteer phone counsellors for its free and anonymous support service. The programme, run by the German Child Protection Association (DKSB) in Viersen, helps young people struggling with issues like bullying, anxiety, and family conflicts. Training for the next group of volunteers begins in September, with a structured course totalling 60 hours of preparation.
Those interested in local volunteering must be at least 18 years old and pass an initial interview to assess their suitability. The training itself starts with a mandatory introductory weekend, followed by 14 evening sessions. Trainees also shadow experienced counsellors and receive ongoing supervision before taking calls independently.
Once qualified, volunteers commit to two years of service, working two-and-a-half-hour shifts twice a month. The helpline operates Monday to Saturday, from 2 PM to 8 PM, and handles thousands of calls each year from young people across Germany. Issues range from heartbreak and eating disorders to abuse and school-related stress.
Applications are now open, and prospective volunteers can contact Birgitta Föhr at 0170/5170117 or [email protected] for further details.
The Nummer gegen Kummer service relies on trained volunteers to provide consistent support to young callers. After completing the 60-hour programme, new counsellors will join a network assisting thousands of young people annually. Their commitment ensures the helpline remains available six days a week for those in need.
